At Curyces™, your satisfaction is our priority. We want every purchase to feel confident and hassle-free. This Return & Refund Policy explains the process for requesting returns, receiving replacements, and handling refunds.
1. Return Requirements
We offer a 30-day return window from the date your order is delivered.
To qualify for a return, the product must meet the following conditions:
✔ The item must be in its original condition
✔ The product must be unused and free from damage caused by use
✔ All original packaging, accessories, and included materials should be returned
✔ Proof of purchase or order confirmation must be provided
Returns that do not meet these requirements may not be accepted.
2. Requesting a Return
To begin a return request, please contact our customer support team:
📧 Email:
service@curyces.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details (if applicable)
Once your request is reviewed and approved:
✔ We will provide return instructions
✔ You will receive the required return information before shipping the item back
Important:
Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
We carefully inspect and prepare every order before shipment.
If your product arrives:
❌ Damaged
❌ Defective
❌ Different from the item ordered
Please contact us as soon as possible after delivery.
Our team will review the issue and provide an appropriate solution, which may include a replacement or refund depending on the situation.
4. Items Not Eligible for Return
Some products cannot be returned due to safety, customization, or product conditions.
Non-returnable items may include:
- Personalized or customized products
- Items damaged due to improper use
- Products without original packaging
- Clearance or final sale items
- Gift cards
- Original shipping charges
If you are unsure whether your order qualifies for a return, please contact our support team before submitting a request.
5. Product Exchanges
If you would like to replace your item with another product or variation, the recommended process is:
- Submit a return request for the original item
- Wait for return approval and inspection
- Place a new order for the replacement product
This helps ensure faster processing and availability of your preferred item.
6. European Union Return Rights
For customers located in the European Union, eligible orders may be cancelled or returned within 14 days of delivery according to applicable consumer protection regulations.
To qualify:
✔ The item must remain unused
✔ Products must include original packaging and accessories
✔ Proof of purchase is required
This right applies separately from our standard return period.
7. Refund Processing
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing may take up to 10 business days
Please note that banks, credit card companies, or payment providers may require additional time before the refunded amount appears in your account.
If you have not received your refund after 15 business days from approval, please contact us:
8. Return Shipping Information
Before sending any return package, please contact Curyces™ to receive the correct return instructions.
Return shipments sent without prior approval may not be accepted.
Our Commitment
At Curyces™, we are committed to creating a smooth and reliable shopping experience from purchase to after-sales support.
Whether you need help with a return, replacement, or product concern, our team is here to assist you.
Thank you for choosing Curyces™ —
designed for smarter workspaces, supported by dependable service.